Product Return



    If you have a product you would like to return please complete the form below. We will be in touch with your Authorisation Number and further details on how to return your product.

    If you are returning a product for repair from outside of mainland UK, please note our updated terms and conditions following Brexit.

    Your Contact Information:


    Account Number:


    Contact Name:

    Telephone Number:


    Return Shipping Address (If different from above):



    Contact Name:

    Telephone Number:

    Product Description:



    Serial Number:

    Purchase Date: (format DD-MM-YYYY)

    Invoice Number:

    Technical Ticket Number: (This is the number provided by LILIN when our Support Team was originally contacted)

    Please choose the service required: RepairReturnI am a Premier Partner

    Please explain reason for return.
    If available, please include product's Username/Password to allow team full access for inspection:

    By checking this box you agree to all LILIN terms & conditions.

    If you are located outside of the UK, please check this box to agree to our updated terms and conditions on sending goods back following Brexit.